We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, with all original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us via WhatsApp at +96178770329 or email us at hello@snuziestore.com. Once your return request is approved, we'll provide you with instructions on how to return your item.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Depending on your payment provider, refunds may take up to 30 business days to appear in your account.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at hello@snuziestore.com or via WhatsApp at +96178770329, including:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We'll review your request and arrange a replacement, exchange, or refund as quickly as possible.

Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us within the return period. Once your return has been approved, we'll guide you through the exchange process. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.